Your Prescription Journey
How prescriptions get from our door to yours
Express Scripts® Pharmacy is 100% committed to pharmacy, 100% committed to delivering your medications safely, quickly, and accurately.
Follow along with the typical journey of a prescription to understand exactly how we deliver on that commitment to you.
Prescription received
After your prescription arrives, our pharmacists and technicians get to work — entering and verifying all of your prescription information in our system. Your doctor can send in your prescription — but so can you!
Don’t forget: Create an account on express-scripts.com/rx or on our mobile app to quickly order eligible refills or renew prescriptions.
How can you send in
your prescription to
Express Scripts® Pharmacy?
All of the above
Ask your doctor to e-prescribe or call it in
Order on express-scripts.com/rx
Send us your refill request via the Express Scripts® mobile app
See answer
How many pharmacists work at Express Scripts® Pharmacy?
Find out
Before we fill your prescription, our specially trained pharmacists check it to ensure safety and accuracy.
They’re looking for:
Possible interactions with other prescribed
or over-the-counter medications
Ensuring the appropriate dosage for you
Possible allergic reactions
The medication is safe and effective for you
If they find any issues, they’ll reach out to your doctor to resolve them.
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•
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Correct!
You can send in your prescription in all these ways. Don’t forget to create an account on express-scripts.com/rx or our mobile app to better manage your medications, including:
• Sign up for automatic refills
• Renew prescriptions
• Order refills
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We have over 1,000 pharmacists working around the clock. And with them averaging 15 years with our pharmacy, you can feel confident each and every one of them are handling your prescriptions with care and expertise.
prescriber outreaches in 2020. (that’s about 115 calls an hour!)
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Prescription reviewed
Find out
Prescription filled
Your prescriptions are filled at one of our automated pharmacies, under the supervision of our pharmacists. Using best-in-class technology, they ensure what was prescribed is what you receive.
Pills
Syringes
Liquids
MORE
How accurate are we at filling prescriptions?
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We are proud to have a
accuracy rate.
0
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Prescription shipped
Your prescription is on its way — most medications arrive within 4 days. We work closely with our delivery carriers to adjust shipping methods and routes in response to severe weather situations or other issues that might disrupt delivery.
How many prescriptions do we ship each year?
Calculate
If you laid them all end to end, they would cross the United States six times!
0
Calculate
Your medication arrives in tamper-free and weather-resistant packaging, right to your door. Or any door. You can always change where you want your medication delivered.
If you have any questions once your medication is in hand, don’t hesitate to reach out to our pharmacists 24/7. No voicemails, no waiting for a callback, just someone to talk to when you need to.
Prescription delivered
How much does
it cost to get your prescription delivered by Express Scripts® Pharmacy?
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Delivery is
(just pay your copay)
100% free
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And then we do it all over again for your next prescription and every prescription.
Visit express-scripts.com/rx to find out more about how Express Scripts® Pharmacy is 100% committed to pharmacy, 100% committed to you.
Questions?
Get into a routine
1
1. Where allowed by law.
Your medication arrives in tamper-free and weather-resistant packaging, right to your door. Or any door. You can always change where you want your medication delivered.
If you have any questions once your medication is in hand, don’t hesitate to reach out to our pharmacists 24/7. No voicemails, no waiting for a callback, just someone to talk to when you need to.
Your medication arrives in tamper-free and weather-resistant packaging, right to your door. Or any door. You can always change where you want your medication delivered.
If you have any questions once your medication is in hand, don’t hesitate to reach out to our pharmacists 24/7. No voicemails, no waiting for a callback, just someone to talk to when you need to.
Your medication arrivesin tamper-free and weather-resistantpackaging, right to your door. Or anydoor. You can always change where youwant your medication delivered.
If you have any questions once your medication is in hand, don’t hesitate to reach out to our pharmacists 24/7. No voicemails, no waiting for a callback, just someone to talk to when you need to.
Your medication arrivesin tamper-free and weather-resistantpackaging, right to your door. Or anydoor. You can always change where youwant your medication delivered.
If you have any questions once your medication is in hand, don’t hesitate to reach out to our pharmacists 24/7. No voicemails, no waiting for a callback, just someone to talk to when you need to.